refund Policy
1. General Information
- Refund Window: Customers have a period of two weeks from the date of purchase to request a refund.
- Submission Channels: Refund requests can be submitted via email to [email protected] or by phone.
- Verification Process: We may request information such as your email, phone, full name, address, reason for refund, and any other necessary details.
- Prompt Processing: BrandBoosters Sphere Ltd will inform customers about the reimbursement process within policy timeframes.
- Authorization Criteria: Refunds are authorized or declined only after thorough verification of the provided data.
- Service Cancellation: Customers must unsubscribe to avoid future charges.
2. Requesting a Refund
- Contact Information: Contact [email protected] or call us directly.
- Subject Line: Use "Refund Request" in your email subject line for faster processing.
- Payment Method: Refunds are issued using the original payment method and will not exceed the original amount.
- Refund Eligibility: Only the second charge is refundable; the first payment is non-refundable as it confirms agreement to the terms.
- Partial Refunds: BrandBoosters Sphere Ltd may approve partial refunds based on services already delivered.
3. Refund Processing
- Information Request: Additional info may be requested within 14 days of the refund request and must be provided within 14 days.
- Decision Notification: Final decision will be sent within 5 days of receiving the last required info, or the initial request if no more info is needed.
- Prompt Processing: Approved refunds will be processed within 10 business days.
- Refund Ineligibility: Refunds will not be approved outside the stated timeframe or if required info is not provided.
4. Chargebacks
- Issue Resolution: Please contact us before initiating a chargeback; we aim to resolve issues directly.
- Investigation Process: If a chargeback occurs, BrandBoosters Sphere Ltd may request more information from the issuing bank.
- Refund Ineligibility: Initiating a chargeback voids eligibility for a refund through our platform.
5. Additional Terms
- Approval Disclaimer: Refund requests are reviewed individually and not automatically approved.
- Additional Fees: Customers are responsible for any transaction or processing fees related to the refund.
- Policy Updates: BrandBoosters Sphere Ltd may update this Refund Policy as necessary. Check this page regularly for updates.
- Acceptance of Terms: If you disagree with policy changes, you must discontinue using our services. Updated terms apply to all future purchases.
- Liability Disclaimer: BrandBoosters Sphere Ltd is not liable for any direct or indirect damages related to service use, refund decisions, or delays.
Last Updated:
To exercise any of these rights, please contact us at [email protected].
8. Data Security
We are committed to protecting your personal data and ensuring it is processed securely and only for legitimate business purposes.
9. Age Restrictions
Our website is intended for users aged 18 and above. Users between the ages of 14 and 18 must obtain parental or guardian consent before their data can be processed.
10. Policy Updates
We may update this Privacy Policy as needed. All changes will take effect once published on our website. We encourage you to review this policy periodically for any updates.
Last Updated: 11.03.2025